Find out precisely what phone support includes inside the web hosting world.
You will find plenty of hosting suppliers on the market today, but many of them are resellers that have minimal resources, especially when it comes to support. A good way to distinguish them is the option to contact the company by phone. The type of support that you'll have through this method of communication may vary depending on the provider - some offer dedicated telephone support, many others offer basic and customer support only as some issues are more time-consuming and it is faster and easier to be resolved through a ticket, especially when the issue needs to be escalated. Nonetheless, it is good to know that you can always reach your website hosting supplier as there are tons of small-scale problems which can be resolved effectively and timely with a call, not mentioning that you're able to get more info regarding the services even before you become a customer.
Phone Support in Hosting
In case you decide to acquire one of our hosting
, you will be able to contact our support crew via phone for 14 hours every day. We will help you choose the most suitable plan for your sites because we are aware that it is better to discuss such issues with a live person. In case you already have an account, we are able to help you with all of your sales/billing questions and general matters, even with some technical troubles that don't involve too much time or escalation to a system administrator because it'll be better to open a support ticket for time-consuming matters in order to have the entire correspondence in one place. We have telephone numbers in the United States of America, the UK and Australia, so you can call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server
plans that we provide include real-time phone support for fourteen hours a day. If you are not sure which package is appropriate for your websites, you'd like to learn more about a package's specs or you're looking for any other kind of information about our solutions, you will be able to call any of the local numbers that we have in the United States of America, the United Kingdom and Australia and our customer support agents will assist you. In case you already have an account, you will be able to get in touch with us about sales and general matters, although we are usually able to help with many technical issues as well. For strictly tech problems you should employ our integrated ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option if the problem requires longer time to be solved or it needs to be escalated to our sysadmins.