The customer support that you'll get from your hosting company is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with an active account. Prompt and clear information about a question or an issue will save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from a real website hosting supplier not from a reseller. If you obtain a hosting account via a company that does not own its servers and it can't access them directly, it is almost certain that you will wait for a day or two in order to have an answer to any question, which means that your web sites may stay offline for quite a while. Alternatively, a company that provides various options for communication and has a tech support team that is available any time will assist you to right away and help you decrease or completely avoid any downtime and potential losses.
24/7 Customer Support in Hosting
We supply 24/7 billing, customer and technical support for our hosting. Even if you are not our customer yet and you have questions, we will give you a hand without delay and provide you with the needed information, to give you a choice to make the best decision when you buy a new web hosting account. We are available at any time, including holidays and weekends, and we supply multiple ways of communication to contact us - live chat, phone, emails and support tickets. For your benefit, we now have multiple telephone numbers worldwide, therefore you are able to call the one that is closer to you. The max response time for your email messages and your tickets is one hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for a few days to get support for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All of the semi-dedicated services that we supply come with 24/7 customer and tech support, so no matter what issue you have, you'll be able to contact us and we will give you a hand right away. Our guaranteed answer time for every e-mail message or trouble ticket that you open via your Hepsia hosting Control Panel is only 1 hour; typically the response time hardly ever is more than 20 min. Furthermore, we have telephone support with multiple local numbers around the world plus a live chat, which means that you are able to contact us and get more information about our solutions even if you don't have an account yet. We are able to assist you with any question or a problem you may have - payment methods, package specifications, e-mail configuration, website hosting account settings, and many others. If you employ our services, you will not ever experience a situation where you have to wait for a couple of days to get a problem solved like you'll have to do with lots of other suppliers.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum reply time guarantee, you will enjoy timely support when you purchase a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, which means that when you open a support ticket via your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it at any time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the best option in case the matter involved needs a longer period of time to be resolved or in case it should be sent to our administrators, since it's much easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you can give us a call or talk to a live representative using our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.