Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance staff is qualified to fairly quickly attend to all our hosting users’ questions and advise requests. Via our ticketing system, it is also possible to post your question and a support staff fellow member will likely go back to to you within maximum 1 hour. Actually, practice shows that the typical solution time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • You can write to us 24x7x365 with any concern you might have connected to our solutions. Now we have techs on duty constantly to present help and support every time required. You can use the ticketing system or post a message at any time, or pick–up the telephone or make use of the live chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has integrated a detailed knowledge base into the Control Panel allowing you to get practical step by step recommendations at any time. Each part of the Control Panel possesses its own contextual support area having a group of how–to content articles. We have also organized video clips to offer you a superior visual representation of the best way to complete any presented procedure.