Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a 60–minute response warranty for each ticket or email that you submit to our technical support team. We will speedily respond to all standard queries and forward the issue to our system administrators in case further assistance is needed. If you make use of our Admin Services package, we will complete any of the included tasks at a time that has been discussed with you upfront.
An Exceptional Help Desk Support Service
Our technical support team will be at your disposal twenty–four–seven should you require assistance working with our Control Panel or with any of the applications that we pre–install on your behalf on the dedicated server. And if you require assistance handling the standard admin tasks on your dedicated hosting server, you can have a look at our Admin Services package, which includes backup hard disk space, weekly OS updates, troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
Every Linux dedicated hosting server comes with our charge–free Control Panel, which offers an elaborate knowledge base plus a set of instructional video tutorials. Whenever you require help with the Control Panel, just click the Help or Videos buttons in the upper right corner.