If you have bought a web hosting package and you have certain questions regarding a specific function/feature, or in case you have confronted some challenge and you require help, you should be able to get in touch with the respective help desk staff. All web hosting providers use a ticketing system no matter if they provide other ways of contacting them aside from it or not, as the easiest way to tackle an issue most often is to post a ticket. This communication model makes the replies exchanged by both parties simple to track and enables the client support staff representatives to escalate the case if, for instance, a server admin needs to intervene. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to have at least two different accounts to get in touch with the customer support staff and to actually manage the hosting space. Non-stop switching between the accounts may sometimes be a drag, not to mention the fact that it requires quite a while for the majority of web hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Hosting
With a hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you’re browsing your website files or changing different account settings. The ticketing system is being monitored 24-7-365 by our customer service staff representatives and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to get assistance. In contrast to certain web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you want and request info in relation to any technical or billing problem. Also, you can read a number of educative articles, which will help you resolve the most commonly met problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with our company and you’d like to contact our technical support team, you’ll be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of using a totally different support platform like you will have to do with most hosting companies out there. Our integrated trouble ticket system will allow you to open a new ticket without hassle and to search through older tickets using an intelligent search filter. Moreover, you’ll be able to browse the applicable knowledgebase articles that our system will present you with on the basis of the category that you choose for your new ticket. You can carry out all the abovementioned activities without signing out of your Hepsia Control Panel at any time, which means that in case you face any obstacle or have a query, you can get in touch with our support engineers and fix the issue in question in less than one hour via one platform.