One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it improve user experience?
Should you ever face a problem with your website and be incapable of tackling it on your own, ask the respective web hosting provider’s support staff to assist you to get the website back online. A quick solution would be the perfect scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you are doing business with a hosting reseller. Even if the problem can be solved easily, your site may not work satisfactorily or it may not be reachable at all for an extended period of time, so you may lose prospective customers as it is very unlikely that anybody will be dying to return to a website that’s out of order. That being said, you ought to make certain not only that you can touch base with your hosting company, but also that they can answer and assist you in a well-timed manner. If an application update doesn’t go smoothly or you erase something unintendedly, for instance, the website should be restored quickly so as to prevent prolonged downtime.
One-Hour Response Guarantee in Hosting
In case you are using any of our hosting
and you have an enquiry or confront a certain obstacle, you can get in touch with us 24/7/365 by posting a technical support ticket or by writing an e-mail and we will make certain that you have a response in less than 1 hour. In case the issue can be sorted out, we’ll do it before we reply, whereas in case there is something that you need to do on your end, we will give you all the required details – what possible solutions to try, what settings to check, and so on. Typically, you will receive an answer within 30 minutes max, which implies that waiting for hours and hours or even for more than one day to obtain support is something out of the question. Our one-hour response time guarantee is valid for any enquiry that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a customer support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server
, you’ll receive an answer within sixty minutes max. You can contact us whenever you want in regard to general, billing or technical matters and considering that we’re on duty 24-7, you’ll always receive assistance right on the spot. Based on the specific issue or question, we’ll provide you with more details, rectify the predicament if it’s been caused by something that’s within our reach or instruct you on what to do on your end if you have to edit a specific setting for an app that we don’t have access to. You can just forget about waiting around for a whole day for each reply. Actually, in the majority of cases we respond to emails and tickets within twenty-twenty five minutes max.