A live chat is among the channels of communication offered by some web hosting suppliers as part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical support. This way of contact is faster than a support ticket and it'll make it much less likely to misspell or misunderstand anything compared to a call with a representative. What's more, if the issue that you experience requires some time to be reviewed and resolved, you'll be able to do something else at the same time instead of just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat assistance service free of cost provided that you have Internet access even if your website hosting supplier is based in another country and they don't have a local telephone number that you can call.
Live Chat Support in Hosting
In addition to the phone and ticket support, our company provides live chat support too. You will be able to get in touch with us every single day, including holidays and weekends, and we will give you more information about the hosting that we offer if you are not among our customers yet, or about basic and billing questions if you already have a user profile. Though for strictly technical issues you have to open a trouble ticket to the technical support, since such issues need additional time to be resolved, you can still get in touch with us on the live chat for some tech information. For example, we're able to assist you to set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you a long time. Even if our phone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is accessible to all our potential and active clients. If you're searching for a new hosting account, you are able to chat in real time to one of our representatives and obtain more details about our semi-dedicated services so that you can select the optimal package for your sites. In the event that you already own an account with us, we will assist you timely with general, billing and 1st level techissues. Though in some instances you will need to open a support ticket since there're troubles that can't be resolved through a live chat, we will help you with numerous standard jobs, for example setting up an e-mail account in an email client or redirecting one domain name to another. In this way, you'll receive quick assistance and you'll save a lot of time.