A live chat is one of the methods of communication offered by some website hosting companies as part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is faster compared to a support ticket and it will make it much less likely to misspell or misunderstand something compared to a phone call with an agent. Furthermore, if the trouble that you experience requires some time to be examined and dealt with, you will be able to do something different at the same time instead of just waiting, like you'd have to do if you call. You can also employ a live chat support service completely free as long as you have web access even if your website hosting provider is situated in another country and they don't have a local telephone number you can call.
Live Chat Support in Hosting
As a part of the support services that we supply for all of our hosting, we've live chat support that is online 24/7, even on holidays. You are able to get in touch with us regardless if you already own an account or not, as we can assist you with almost anything, ranging from giving you general info on our services in case you are not our client yet and you are thinking about obtaining one of the plans, to helping you with creating an email account in an e-mail client. Some issues are more complex and time-consuming, which means that you'll need to use the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a few things.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is accessible every day, even on weekends and holidays. It is the perfect way to find out more about our semi-dedicated services in case you do not have an account yet or to get some problem resolved if you are a client and our customer support agents will assist you live no matter what time of the day you join our chat. If you're unsure which package is more appropriate for your websites, in case you need a piece of advice whether you should order a specific upgrade and how to obtain it or in case you have difficulties setting up an email account on your machine, you are able to get in touch with us and we'll supply you with the required info very quickly. The live chat is accessible even after our phone lines are off for the day, which means that if you have an account here, you can be certain that you will always find quick assistance with any kind of question or trouble that pops up.