Despite the fact that the web hosting service supplied by the different companies is approximately identical, every provider has their own platform with its own modifications and different ways to accomplish particular operations. That’s why, an immense knowledge base would be incredibly helpful both for people with zero past experience and for technically competent users who will ultimately discover how specific tasks are completed, but will waste time in the meantime. The objective of such a knowledge base is to help make the service fast and simple to use, sparing users time and efforts. The consequence is more content clients, as they can quickly find the info they’re looking for, and much less work for the help desk support staff representatives, because usually the vast majority of the queries and problems that customers have got are already enumerated in the knowledge base. Provided that the articles are properly written and encompass more things, you will be able to get to know more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Hosting
If you have bought your very first hosting account through our company or have transferred your site over to us, you’ll get accustomed to our platform and our in-house built Hepsia Control Panel in a jiffy thanks to the fact that we have compiled a comprehensive online knowledge base where you can find all the information that you may ever need – both general info regarding the hosting service as a whole and more specific info about the different functions that you can make use of and the problems that you can bump into. The articles themselves are available in 2 locations. The entire article collection is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every section of the Control Panel too. You can learn how to accomplish pretty much everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles feature in-depth guidelines, so you’ll never become bewildered on account of an unclear text. Needless to say, in case you bump into a more specific problem and you are unable to find an adequate solution in our knowledge base, you can contact our customer support team representatives 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated services include detailed online technical documentation where you will see info on all the functions that our in-house created Hepsia hosting Control Panel offers, as well as solutions to different questions and problems that you could experience. All user guides contain step-by-step descriptions, which suggests that you will not need to worry about skipping something if you are intending to export a MySQL database, for example. The troubleshooting articles cover a range of different possible causes of particular issues and the solution for each of them, so if you’re not able to send emails although you have the right SMTP settings, for example, you can swiftly see what the reason for this could be and rectify the issue with a few clicks of the mouse in your mail client. As the Hepsia Control Panel has quite a few features, you’ll be able to find relevant articles in each single section. If you would like to check out all help articles, you can use the Help menu, which is located in the top right-hand side of the window.