Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You will find almost all the answers to your questions in the intuitive Help section included in itdahosting’s Control Panel. It features an enormous database with commonly asked questions and exhaustive how–to articles contributed by our capable client support staff.

  • Top quality support service

  • Educational Video Clips

  • We have prepared a collection of educational video tutorials that visually demonstrate how you can handle a typical issue related to your hosting account. You will find the how–to videos in the Help section.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 client care service with a sixty–minute response guarantee. A group of seasoned customer service technicians will be at your disposal to attend to all the enquiries that you could have. During off–peak times, a response will be supplied in even less than twenty minutes.