Customer Support Channels
A 1–hour Response Guarantee
Offering excellent quality support in time is our main priority, so we back up each shared web hosting plans plan with a 1–hour ticket response guarantee. At the time you post a ticket or drop an email, our client support team will do all they possible can to deliver the most satisfactory resolution for your problem and to give you information promptly.
A Top–quality Support Service
You can easlily write to us 24x7x365 with any issue you possibly have in connection with ITDA Group’s services. We’ve consultants available regularly to supply solutions anytime needed. You can use the ticket system or post an e–mail at any time, or you can pick–up the telephone or make use of the live chat during business hours.
An Intuitive Help Section
ITDA Group’s Control Panel features an extensive practical knowledge base that is incorporated into all sections. In each area, you’ll find a Help press button which will load for you a selection of step–by–step courses on how to work with a specific option or execute a specific action. In addition, we have crafted educational video lessons so you can get a better idea of the Control Panel’s interface.