Technical Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be responded to in maximum 60 minutes after the ticket or e–mail was received. If your case calls for further assistance from a sysadmin, we will direct the ticket or the e–mail to the person on duty and we will leave a note to inform you that more time will be required for arriving at the optimal solution. If you take advantage of the Managed Servers package, any of the services included there will be completed whenever you want.
A Top–Quality Client Care Service
We’ll be at your disposal 24x7x365 to respond to any inquiries that you may have pertaining to our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require help with server administration procedures, you can examine our Managed Servers package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Area
Each dedicated web hosting plan includes our free Web Site Control Panel, which offers an exhaustive knowledgebase plus a collection of how–to video tutorials. Whenever you require assistance with the Web Site Control Panel, just click on the Help or Videos buttons located in the upper right corner.