A 99.9% Server Uptime
We have set up our shared web hosting system using reliable hardware and heavily tweaked software. Our admins have installed a tweaked version of Security–Enhanced Linux on our web hosting servers in order to guarantee optimal security and stability. We have installed a number of anti–DDoS tools coupled with very powerful firewalls to make sure our network is impregnable and safe.
Our shared web hosting plans packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the uptime guarantee remains the same.
A 99.9% Network Uptime
In order to offer a first–rate web hosting service, you can hardly trust the default network configuration in a datacenter. We’ve set up our own custom network so as to ensure an extra–fast connection speed with the rest of the world.
And thanks to this, no matter which datacenter facilities you pick: our USA datacenter, our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you can enjoy an assured 99.9% network uptime. And this uptime guarantee is valid for all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, if it is your hard–earned cash on the line, you can’t feel truly safe. For this reason, with each of our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you do not feel pleased with our hosting service or if you want to use a bit more powerful hosting solution, like a VPS web hosting plans or even a dedicated web hosting plans – you will receive your money back in full, without obscure costs or reimbursement taxes.
24/7 Technical Support
We have punctiliously selected each single member of our 24x7 support staff to make certain that we can offer you the very best client care service you can possibly get. Each one of our customer service technicians has several years of experience dealing with hosting accounts behind his back, so they know what they are doing. Moreover, they’re at your disposal 24/7/365 – you can reach them whenever you want and they’ll respond as quickly as possible.
Their average support ticket response time is just twenty minutes, whereas with many other hosting distributors you have to wait for days. Plus, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in less than 60 minutes.