24/7 Customer Support in Shared Web Hosting
All of our shared web hosting plans offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting solutions well before you make a purchase or you're a current client and you have any kind of question or some problem, you'll be able to contact us anytime, including weekends and holidays. We have many channels to contact us - several phone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical issues or any matters that need additional time to analyze and deal with. Unlike a number of other web hosting suppliers, our trouble tickets come with a guaranteed max reply time of only one hour, therefore whatever your trouble is, it'll be resolved in a timely manner and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans that we offer feature 24/7 customer and technical support, which means that no matter what problem you experience, you can contact us and we'll give you a hand in a timely manner. Our guaranteed response time for any email message or support ticket that you open through your Hepsia web hosting Control Panel is just one hour; usually the reply time hardly ever exceeds 20 min. In addition, we offer phone support with several local numbers around the globe and a live chat, so you can get in touch with us and receive additional information about our services even if you don't have an account yet. We are able to help you with any kind of question or a problem you have - payment methods, package specifications, email configuration, website hosting account settings, and so on. If you use our services, you will not ever have a scenario where you should wait for a couple of days to get an issue solved like you may need to do with various other companies.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any server-related issue or forany problems and questions with regard to the pre-installed software the server comes equipped with. If you haven't purchased your VPS server plan yet, you will be able to find out more information about our services by giving us a call or by employing our live chat service. For more technical problems, you'll be able to send an e-mail or open a ticket through your billing Control Panel and you will receive support within a maximum of one hour regardless of the time of the day, even on weekends and holidays. The actual reply time generally does not extend past thirty minutes. If you need assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade that you can include to every single VPS plan and our administrators will assist you with any installation or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will benefit from extremely fast support when you acquire a dedicated server through our company. Our customer and technical support teams are available 24/7/365, so every time you open a ticket from your billing account or you send an email message regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll get a response within 1 hour, even during holidays. Our ticketing system is the best option if the issue in question requires a longer period of time to be solved or in case it has to be given to our admins, as it is a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.